Customer Testimonials

I have been actively shopping for a Toyota RAV4 Prime, comparing prices at several dealerships throughout California. Unfortunately, Antioch Toyota has been one of the most frustrating dealerships to deal with. Their used vehicle prices are already considerably high compared to other options I have found in the market, and their unwillingness to negotiate makes the situation even worse. What concerns me the most is the practice of adding expensive dealer-installed accessories and presenting them as mandatory purchases. Customers should not feel pressured to pay for additional products or accessories they never requested or wanted. California has consumer protection laws ... Read More

Full review text opened.

Google - Nov 11, 2026

I have been actively shopping for a Toyota RAV4 Prime, comparing prices at several dealerships throughout California. Unfortunately, Antioch Toyota has been one of the most frustrating dealerships to deal with. Their used vehicle prices are already considerably high compared to other options I have found in the market, and their unwillingness to negotiate makes the situation even worse. What concerns me the most is the practice of adding expensive dealer-installed accessories and presenting them as mandatory purchases. Customers should not feel pressured to pay for additional products or accessories they never requested or wanted. California has consumer protection laws regarding advertised vehicle prices, additional charges, and optional products. I strongly encourage potential buyers to research these protections and carefully review every charge before agreeing to a purchase. I understand that dealerships need to make a profit, but there is a difference between making a reasonable profit and making customers feel that they have no choice but to accept inflated prices and unnecessary extras. After comparing other dealerships and receiving more competitive offers, I simply cannot justify purchasing a vehicle here under these conditions. My advice to future customers: Compare prices, request a complete out-the-door quote in writing, question every additional charge, and do not assume dealer add-ons are legally mandatory. I hope Antioch Toyota improves its pricing transparency, customer service, and willingness to negotiate fairly

OMG! MO SAANI, I truly appreciate all the help, patience, and kindness shown to me throughout the entire process. My salesperson Mr. Mo Saani was incredibly friendly, professional, understanding, and helpful. Him and his team took the time to answer all my questions, explain everything clearly, and made sure I felt comfortable every step of the way purchasing my Toyota Corolla. Buying a car with such bad credit sometimes comes with disappointment and be stressful, but they made the whole experience smooth, easy, and enjoyable. I never felt pressured, and I truly felt that they cared about helping me find ... Read More

Full review text opened.

Google - Nov 8, 2026

OMG! MO SAANI, I truly appreciate all the help, patience, and kindness shown to me throughout the entire process. My salesperson Mr. Mo Saani was incredibly friendly, professional, understanding, and helpful. Him and his team took the time to answer all my questions, explain everything clearly, and made sure I felt comfortable every step of the way purchasing my Toyota Corolla. Buying a car with such bad credit sometimes comes with disappointment and be stressful, but they made the whole experience smooth, easy, and enjoyable. I never felt pressured, and I truly felt that they cared about helping me find the right car. Thank you so much for going above and beyond and making my car-buying experience such a positive one. I highly recommend this salesperson MO SAANI to anyone looking to purchase a vehicle and not getting worried with Good or Bad Credit. You deserve all the recognition for your excellent customer service. Keep up the amazing work! ❤️

Today I had a wonderful, seamless experience at Antioch Toyota. Julius and Richard made me feel comfortable, and helped me get exactly what I wanted. Thank you very much!!!

Had my 75,000 mile service done here today. Staff is friendly and chill but still professional, and they get things taken care of. They were fully transparent on pricing and exactly what work was being done, no surprises. The facility is clean and comfortable to wait in. Highly recommend.

Went for tire rotation and to fix a recall. Tech didn't fulfill my questions and concerns, seemed to be in a rush

I was watching a show on HBO and their ad popped up twice in a row. Incredibly lame and annoying to watch.

A couple weeks ago I had the pleasure of working with Ahmad Mailish on trying to trade in my vehicle. We couldn't make a deal on my '24 Kia Soul at this time, but Ahmad made the whole experience so smooth and comfortable that I genuinely can't wait to try and buy a car again. He listened to what I was looking for, heard my opinion on some of the other cars I have driven, and then within 5 minutes he found me the PERFECT car (A Nissan Rouge that I am honestly still raving about lol). He was SUPER ... Read More

Full review text opened.

Google - Oct 5, 2026

A couple weeks ago I had the pleasure of working with Ahmad Mailish on trying to trade in my vehicle. We couldn't make a deal on my '24 Kia Soul at this time, but Ahmad made the whole experience so smooth and comfortable that I genuinely can't wait to try and buy a car again. He listened to what I was looking for, heard my opinion on some of the other cars I have driven, and then within 5 minutes he found me the PERFECT car (A Nissan Rouge that I am honestly still raving about lol). He was SUPER down to earth, honest, forthright and very efficient. Ahmad was especially good at kindly clarifying things I had misunderstood, and he never made me feel pressured or stupid. I hope that anyone visiting Antioch Toyota gets to work with Ahmad. He will heal any "car salesman" trauma you might have =D

Awesome folks at Antioch Toyota!

Always a good experience at their Service Dept.

Edit review: as of today, November 3rd, 2026, after speaking to management whom truly never took responsibility for their part, he asked me what they could do in this situation to make it better. He told me they would offer my mother in law a complimentary oil change and it would be sent to her home... we'll, let's say a month later and nothing showed up! Also find it interesting that he asked me to remove this review and I am so glad I did not to see if management followed through with what they would do to remedy ... Read More

Full review text opened.

Google - Sep 25, 2026

Edit review: as of today, November 3rd, 2026, after speaking to management whom truly never took responsibility for their part, he asked me what they could do in this situation to make it better. He told me they would offer my mother in law a complimentary oil change and it would be sent to her home... we'll, let's say a month later and nothing showed up! Also find it interesting that he asked me to remove this review and I am so glad I did not to see if management followed through with what they would do to remedy the situation and make a customer return. They clearly don't care about your business! Absolutely horrible business practice. I will definitely be advising our family to take their business elsewhere! My mother in law had her grandson take her vehicle in yesterday for an appointment transmission services. Grandson was on the phone to verify services needed even though the appointment, cost and services were previous discussed prior to the appointment scheduled. As far as services went, nothing was done properly as scheduled. Instead of doing a transmission services, Ray that works for Toyota went ahead and completed an oil change that was NOT NEEDED! Unfortunately as a place that has certified technicians, how do you not notice that an oil change was not needed? It was previously completed by someone else already. Transmissions services was not done and then was charged for a service that was not scheduled or requested. After paying again for mix up on their part, they tried to blame it on the customer even though she was on the phone with her grandson and told the service guy Ray everything she needed done and the price she was quoted for what she requested. This is not professional nor is this the way to treat a long time customers od Toyota! I have called the management in service department to address this issue and left a message for a call back! Customer has never felt more dismissed on a request that she needed to be completed. Absolutely disappointed that no one took responsibility for this error on Toyotas part.

Very pleasant & easy to deal with & prices seem reasonable.

Went there over The weekend to get a new car I was very pleased with the service and also the way Sam treated me and helped me with everything I needed. Everyone else, even from the finance department was very pleasant. I could not recommend a better person and dealership to go to. I will definitely be referring my family and friends to him and to your dealership. Thank you again Sam and Toyota for everything! You made this such a smooth and amazing experience. I’m so very happy with the car I chose.

Me and my wife had a great experience in purchasing our first SUV from here. Exceptional customer service! We really felt like part of the Toyota Family. Giancarlo really did a wonderful job and was very helpful to us. We highly recommend this place and if you plan on getting a new or used car, definitely call Giancarlo.

Got a great OTD deal from Julius for a 2026 Toyota Camry. After an hour drive to get to the dealership, I came in he gave me the paperwork. No extra bs or fees, exactly what we agreed with some optional warranty. Drove out with the new car and loving it. One note is that if you are paying the down payment with a card, its max $5,000 so be ready with cash if wanting to add more.

Great experience with Julius, the Internet Sales Manager. Quick, easy, and no pressure. He gave us a great deal on our Grand Highlander Hybrid XLE. Contact Julius directly before going to the dealership!

Just needed qty 2 emergency key blades cut at the parts dept. Not only did they cut the keys while I waited (15-20mins) cost was minimal and a great value. (FYI A Locksmith quoted over $160 each). I already use the service dept for oil changes and always receive good service.

I had a great experience working with Julius at Antioch Toyota. He really went above and beyond to help me get my 2026 Camry XLE in Ocean Gem. He took the time to find one at another dealership and even went out of his way to pick it up for me. He also worked with me to get the best price possible. Julius was professional, kind, patient, and just really easy to work with. I never felt pressured, and he made the whole process so much easier than I expected. I’m very happy with my new Camry and really appreciate ... Read More

Full review text opened.

Google - Sep 10, 2026

I had a great experience working with Julius at Antioch Toyota. He really went above and beyond to help me get my 2026 Camry XLE in Ocean Gem. He took the time to find one at another dealership and even went out of his way to pick it up for me. He also worked with me to get the best price possible. Julius was professional, kind, patient, and just really easy to work with. I never felt pressured, and he made the whole process so much easier than I expected. I’m very happy with my new Camry and really appreciate everything Julius did to make it happen. I would definitely recommend him to my friends and family!

(Translated by Google) The service is excellent, and they help you get your car back the same day, whether it's new or used. (Original) Es muy buena atención, y te ayudan a que el mismo día te vayas en tu auto, sea nuevo o si prefieres un usado

I had a great experience at Antioch Toyota! I recently purchased a Toyota Corolla Cross, and I couldn’t be happier with my experience. Rodney and Carlos were both incredibly helpful, professional, and friendly throughout the entire process. They answered all my questions, made sure I understood everything, and never made me feel pressured. I really appreciate their excellent customer service and how easy they made the car-buying experience. I highly recommend Antioch Toyota, especially Rodney and Carlos, if you’re looking for a new vehicle. Thank you both for making my purchase such a great experience!

When I arrived I was very skeptical on trading in my SUV. But I knew I needed something more commute friendly. I was greeted by Jose. From there he showed me what he had to offer on the lot. Jose was very attentive, kind, patient and very helpful. I liked the color of the car but the interior was not my style. He took the time to show me what was coming in in just a few days. He found the same car I liked with different interior. Thank you Jose for helping me with trading in my SUV, your ... Read More

Full review text opened.

Google - Sep 5, 2026

When I arrived I was very skeptical on trading in my SUV. But I knew I needed something more commute friendly. I was greeted by Jose. From there he showed me what he had to offer on the lot. Jose was very attentive, kind, patient and very helpful. I liked the color of the car but the interior was not my style. He took the time to show me what was coming in in just a few days. He found the same car I liked with different interior. Thank you Jose for helping me with trading in my SUV, your patience and support. Also thank you for taking the time to help me set up my stuff on my new vehicle. Thank you to Carlos & Steve for being patient in working out a great deal for me with my trade in. You all are truly amazing!!!!

George killed it. Tracked down our 4 runners gremlin in no time.

Awesome service

We had an outstanding experience at Toyota Antioch! Thank you to the entire team for helping us find the perfect car for our work. Special thanks to Sam for patiently guiding us through every step and making the paperwork easy, and to Herschey for the outstanding support and friendly service. We truly appreciate your professionalism and we highly recommend Toyota Antioch!

5 star customer service from Eddie H at the front.

This is the 3rd car we have bought from Jim and there is a reason. Genuine, honest, friendly and efficient. We called Jim and he emailed back the specs of cars he had available. We selected one and by the time we got to the dealership, he had everything ready. His sister Anne got all the paperwork for us. We were out in an hour. Best thing is that Jim not only helped us get the car at MSRP, he even included 2K worth of dealer upgrades for free! Even when discussing the different car options, Jim would not try ... Read More

Full review text opened.

Google - Jul 6, 2026

This is the 3rd car we have bought from Jim and there is a reason. Genuine, honest, friendly and efficient. We called Jim and he emailed back the specs of cars he had available. We selected one and by the time we got to the dealership, he had everything ready. His sister Anne got all the paperwork for us. We were out in an hour. Best thing is that Jim not only helped us get the car at MSRP, he even included 2K worth of dealer upgrades for free! Even when discussing the different car options, Jim would not try to sell you things but genuinely help pick the one that would work best for you. I would highly highly recommend going here and getting car from Jim. It is more than an hour drive but so worth it. (For comparison, scammers like Toyota Milpitas charge $20,000 markup on top of MSRP of say $44000 for Rav4). Go to Toyota Antioch and ask for Jim! You wont even have to ask him for anything, he does the best himself. Awesome experience and highly recommended!

I just bought my car right now and I’m so thankful with Herschel Rodríguez, he was the best! My daughters and I are really happy with him! Everything was so easy with him, the best seller ever! I totally recommend him.

First I have to say the people here are nice and their customer service is great. But that alone does not makes a great business. Here are my issues: 1. Their cost is just too high plus they started adding 3% charge to CC payments. Makes it even more expensive. Their labor and parts cost are too much. 2. I have always asked them to use Best Toyota OEM parts. Imagine my disappointment when I found out the parts they installed was a budget version of OEM. example 04465-AZ314 vs 04465-42180. I was fine with the budget version if they hadn't charged ... Read More

Full review text opened.

Google - Jun 30, 2026

First I have to say the people here are nice and their customer service is great. But that alone does not makes a great business. Here are my issues: 1. Their cost is just too high plus they started adding 3% charge to CC payments. Makes it even more expensive. Their labor and parts cost are too much. 2. I have always asked them to use Best Toyota OEM parts. Imagine my disappointment when I found out the parts they installed was a budget version of OEM. example 04465-AZ314 vs 04465-42180. I was fine with the budget version if they hadn't charged me the price that was almost equal to Premium OEM. I have started comparing price with Tracy Toyota. 3. I expect technicians, in Toyota dealership, to perform the best service on my car and not take shortcuts. Once in awhile, I have had to go back, after service, to re-fill fluids that were not properly filled. I don't live far so that was not an issue. But what caught me by surprise was stuck caliper slider pin which should have been serviced when changing brake pads. 4. I expect Toyota dealership to go through the checklist of every service they need to perform at each service mile. Imagine my disappointment when they failed to do that and also failed to tell me what services were needed. They told me some but not all. Example they changed the engine filter but not the cabin filter. I found out about it after going through Toyota handbook. Found couple of other things that also needed to be done. I replaced my own cabin filter which was super dark and definitely overdue. One positive out come from this experience is that I have learned a lot about my car and next time round when service time comes I am more informed about things. Would I go here again? Maybe... It is close and convenient but for the next service I will look somewhere else and see if there are better alternatives.

Went for service. Prompt and friendly

We had a great experience purchasing our first van Toyota Sienna from this dealership. Staff was professional, friendly, and very knowledgeable throughout the entire process. Jim, answered all our questions clearly, kept everything transparent, and made the buying experience smooth and stress-free. The vehicle was clean and to my surprise tank was full. We really appreciated the excellent customer service and would definitely recommend this dealership to anyone looking for a new Toyota without markups and with more transparency throughout. Thankyou ThankYou. 🙏🏻 I am in love with my Sienna !!!!

Big O antioch had my car 5 hours and couldn't get the service done. Toyota did it on a Friday with 2 hours to close. Good customer service.

Been here several times for regular vehicle service. Had an outstanding experience with Bryan Esqueda. He kept me updated on status of oil change & tire rotation. Also answered several questions I had. I highly recommend stopping here if in the area. Very nice lobby while you are waiting for your vehicle too.

My experience there really bad, I just bought a car they don’t really explain anything, just let you sign paperwork’s . I told the person I’ll buy the gap insurance but all sudden the extended warranty written already on paper were got signed in. I called I want to cancel the warranty, this person said you gotta have it, it’s good promotion. I went there 3x,they don’t explain anything how I can cancel the extended warranty , first I went there I wanted to cancel it the person said I can’t signed because not under ... Read More

Full review text opened.

Google - May 4, 2026

My experience there really bad, I just bought a car they don’t really explain anything, just let you sign paperwork’s . I told the person I’ll buy the gap insurance but all sudden the extended warranty written already on paper were got signed in. I called I want to cancel the warranty, this person said you gotta have it, it’s good promotion. I went there 3x,they don’t explain anything how I can cancel the extended warranty , first I went there I wanted to cancel it the person said I can’t signed because not under my name it’s under my wife I understand that, I told him I’ll be back with my wife and he said okay. By the time got back he’s no longer there. Second day I asked the people there they said he’s not here today. 3rd day I went back , now someone there and this time said we have to wait that your account were created and I was like why on the first this never been explained so we don’t come back too many times. I’m so frustrated with their customer service. Every what they’re saying all lied. I told the financial person can you do in writing because I don’t want in verbal that I can’t trust, he wouldn’t do it. If I’m able not to press a star I would rate this place 0.

Service Dept needs major revamp of their ridicules prices they charge their Toyota Customers. I was quoted $119 for an oil change, I asked if they can rotate the tires and they said, yes but it will cost you an additional $60, I asked why so much $$ since a rotation should not take no more than 10 min? their answer was, that is the just the rate. When i asked to use 10% discount coupon I got from their website, they refused since its not a scheduled maintenance therefore it does not apply to any work I am getting done in my car. So ... Read More

Full review text opened.

Google - May 1, 2026

Service Dept needs major revamp of their ridicules prices they charge their Toyota Customers. I was quoted $119 for an oil change, I asked if they can rotate the tires and they said, yes but it will cost you an additional $60, I asked why so much $$ since a rotation should not take no more than 10 min? their answer was, that is the just the rate. When i asked to use 10% discount coupon I got from their website, they refused since its not a scheduled maintenance therefore it does not apply to any work I am getting done in my car. So I refused the additional charge of the rotation. Very poor decision from this dealership to deny a lousy 10% Off coupon, especially in this economy...This is the last time I am visiting this dealership. What a Rip-off.

Worst service department I have experienced. The service advisors are out to rip you off any way they can and they will find every excuse in the book instead of addressing an issue. Also change prices every appointment. I will never be coming back here. The owner needs to seriously have a word with the service team because the attitude and the service is disgraceful. On a new car the mudflap kept coming off. I addressed this 2 times with the service advisor. First they avoided it and second time they said best solution is to use zip ties to hold ... Read More

Full review text opened.

Google - Apr 29, 2026

Worst service department I have experienced. The service advisors are out to rip you off any way they can and they will find every excuse in the book instead of addressing an issue. Also change prices every appointment. I will never be coming back here. The owner needs to seriously have a word with the service team because the attitude and the service is disgraceful. On a new car the mudflap kept coming off. I addressed this 2 times with the service advisor. First they avoided it and second time they said best solution is to use zip ties to hold it in place. This is a dealership telling me on a brand new car to use zip ties instead of fixing something that would cost them $1. The third time the piece completely ripped off and did damage underneath the car. When I addressed this issue, they turn around and try to blame me and quoted me $1,400 to fix this!!! If this is not the definition of sleazy business practice then I don’t what is. I addressed this to the service manager whose door I accidentally slammed and somehow hurt his feelings. He read from his notes that the service team noted the issue but still didn’t care to address it. Now he wants to post a reply without telling any of this and making me seem like I am the problem. The other issue was 3 months prior the oil price was $150 3 months later it jumped to $175? I would have given thousands of dollars over the lifetime of this vehicle to this dealership but when you mistreat me or try to take make a few extra bucks off me that is when I post a review like this and find another place to do business. These are the reasons why people despise dealerships. Corporate needs to have a serious word with you folks.

I went in ready to buy a gr86 I talked to a man there he told me to wait here and he will get some one to help me I waited 20min the walked out to find him a 4 others sitting a chatting it up. I will definitely not be going there ever again. Time is money. It’s to bad this happened

We had been searching for an SUV for my wife for about three months, and since she’s very particular, it wasn’t an easy process. We initially thought we had made our decision with Dublin Toyota, but the experience there became confusing with inconsistent information. Before finalizing anything, my wife decided to stop by Antioch Toyota just to get a second opinion. Honestly, we didn’t expect to buy a car there—we thought our minds were already made up. That’s when she met Tanya, and everything changed. Tanya spent over an hour going through every detail of ... Read More

Full review text opened.

Google - Apr 11, 2026

We had been searching for an SUV for my wife for about three months, and since she’s very particular, it wasn’t an easy process. We initially thought we had made our decision with Dublin Toyota, but the experience there became confusing with inconsistent information. Before finalizing anything, my wife decided to stop by Antioch Toyota just to get a second opinion. Honestly, we didn’t expect to buy a car there—we thought our minds were already made up. That’s when she met Tanya, and everything changed. Tanya spent over an hour going through every detail of the Grand Highlander with my wife. She educated her on features we didn’t even know existed, including a model that gets 35 MPG—far better than the 22 MPG option we had been considering. She also helped her discover features like the panoramic sunroof that really made a difference. What stood out the most was that Tanya genuinely cared about making sure my wife got the car she truly wanted—not just what was available. She encouraged her not to settle, which meant a lot to us. We waited about a week and a half for the right vehicle to come in. Tanya even arranged for a backup option just in case. But as soon as we test drove the Grand Highlander, my wife fell in love instantly. The features, comfort, and fuel efficiency exceeded our expectations. The buying process was smooth, and at no point did we feel pressured. Tanya made it clear that her priority was my wife’s happiness, and that meant everything to me. As a business owner, I know how rare it is to find someone that dedicated and professional—she is truly an asset. A big thank you as well to Giovanni, who handled our paperwork quickly and efficiently, especially since we were in a rush to get our daughter to urgent care. This was hands down the best car-buying experience we’ve ever had. We’re incredibly grateful and will definitely be returning for future purchases for our family and our business. Highly recommend asking for Tanya if you’re in the market for a vehicle!

I recently purchased a new Toyota Corolla, and I had a great experience working with Mr. Mo. He was very patient, knowledgeable, and took the time to answer all of my questions. I truly appreciated his advice and guidance throughout the process. He made everything smooth and stress-free. I highly recommend working with him!

I recently brought both my 2024 Toyota RAV4 and 2025 Toyota Camry to Antioch Toyota for scheduled maintenance this month. Coincidentally, Michael Chhoeung was my service advisor both times. Michael was incredibly patient, courteous, and professional throughout both visits. He took the time to explain everything clearly and made the entire process smooth and stress-free. His level of service truly exceeded my expectations. He absolutely deserves nothing less than a 5-star rating. Highly recommend working with him!

Im not one to enjoy a dealership experience however Herschel changed that for me. Herschel Rodriguez was very patient and answered all my questions. I would definitely buy another car from him should I need to. Equally, his partner Sam Sameer provided me any additional details I needed. I'm very pleased with the experience I've had. Thank you Herschel and Sam!

I just bought my 2026 Rav and my experience with Antioch Toyota could not have been more pleasant. Jim, Giancarlo, and Giovani in finance are all really wonderful and knowledgeable. Jim took his time with me and explained all the different options and I really felt like he had my back. Giancarlo showed me many of the details of the car and I felt well taken care of. And Giovani in finance had me smiling no matter how many times I had to sign my name. I wish I lived closer for all the service visits. This was the best car ... Read More

Full review text opened.

Google - Mar 7, 2026

I just bought my 2026 Rav and my experience with Antioch Toyota could not have been more pleasant. Jim, Giancarlo, and Giovani in finance are all really wonderful and knowledgeable. Jim took his time with me and explained all the different options and I really felt like he had my back. Giancarlo showed me many of the details of the car and I felt well taken care of. And Giovani in finance had me smiling no matter how many times I had to sign my name. I wish I lived closer for all the service visits. This was the best car buying experience I’ve ever had and I could not recommend Antioch Toyota higher. A+!

Great customer service in their service department.

Upon arrival, I was cordially greeted by Nelson. I explained my need to add a SUV or truck to my household. He was professional, polite & showed me pre-owned & new trucks. I test drove, got a quote & the rest was history. What an amazing team! From beginning to end of the buying process: Nelson, Carlos, Steve & Gio I'm so happy & grateful with the excellent customer service!!!

I called in to ask details on a few options i had and Mercedes was a really huge help. She was ever knowledgeable on the cars she is selling. Will be coming in later this week to close a deal

Tanya was an absolute pleasure to work with! Tanya helped us look for a brand new Toyota Sienna, and she kept us always updated on upcoming availability and did her best to locate one for us! I strongly reccomend working Tanya for any car purchasing needs!

I went in for an oil change and asked them to check out a noise I had been hearing most recently. I was able to have someone drive my vehicle, and shortly after, they diagnosed the issue and created a plan to fix it. Brian, who helped me, was extremely communicative and helpful, explaining every step while they had my vehicle for a few days. My husband and I were extremely impressed with our overall experience. They truly have a well-oiled machine running there. Thank you, Brian, for all your help and kindness.

Our truck had to have the wiring harness replaced. This cost more than $8,000! We decided to pay be credit card. Antioch Toyota charged us 3% for using it! That was an extra $250! this is a case of buyer, beware!

Jim and Ann were great to work with!Super happy of the purchasing process as well our 4Runner of course. Highly recommend to see these folks as they won’t leave you disappointed. If I lived closer I’d would love to go there to service my newly purchased 4Runner

My parents bought me a Scion tC way back in 2007 from here using the online option. They LOVED the experience (highly recommend it if you know exactly what you want), so we decided to go back again when my car got totaled and I needed something new. I had an idea but wasn't sure if I wanted a hybrid or not, so I wanted to chat with someone in person about it. Herschel Rodriguez provided the best car buying experience I've ever had! Being a woman with limited knowledge about financing and credit, it can be an unpleasant ... Read More

Full review text opened.

Google - Dec 29, 2025

My parents bought me a Scion tC way back in 2007 from here using the online option. They LOVED the experience (highly recommend it if you know exactly what you want), so we decided to go back again when my car got totaled and I needed something new. I had an idea but wasn't sure if I wanted a hybrid or not, so I wanted to chat with someone in person about it. Herschel Rodriguez provided the best car buying experience I've ever had! Being a woman with limited knowledge about financing and credit, it can be an unpleasant experience (to say the least) to try and buy a car at a dealership. I had been pushing it off for WEEKS. Herschel was so chill and he took the time to get to know me so he could best help me. I was able to get a brand new Toyota RAV 4 at a price I could manage. I am sooooo happy about my decision!

(Translated by Google) I want to start by saying it's a disappointment to have bought a 2025 Toyota RAV4 with so many problems: #1 Water leaks into the SUV around the pedals; #2 The windshield wiper motor has already been replaced; #3 It has an aftermarket alarm. Mr. Carlos Lara, the sales manager, negotiated the purchase with my wife and me. We traded in a 2020 GMC Sierra, and we lost the bonus he offered because he just played with the numbers. Of course, it's his job to make money for the dealer and earn his commission, but we were taken advantage of. ... Read More

Full review text opened.

Google - Dec 10, 2025

(Translated by Google) I want to start by saying it's a disappointment to have bought a 2025 Toyota RAV4 with so many problems: #1 Water leaks into the SUV around the pedals; #2 The windshield wiper motor has already been replaced; #3 It has an aftermarket alarm. Mr. Carlos Lara, the sales manager, negotiated the purchase with my wife and me. We traded in a 2020 GMC Sierra, and we lost the bonus he offered because he just played with the numbers. Of course, it's his job to make money for the dealer and earn his commission, but we were taken advantage of. Now the RAV4 has been at Tracy's dealership for over three weeks, and they've already sent it to a body shop to repair the seam sealer. We're stressed and losing money on a car that was supposed to only need servicing every six months. Don't buy there; go to another dealer. My case falls under the Toyota Corporation's "lemon law," meaning it goes from being new to being a repaired and factory-damaged car. Shame on you, @toyota! 👎 (Original) Quiero empezar diciendo que es una decepción aver comprado una toyota rav4 2025 o millas con muchos problemas#1 le entra agua adentro de la camioneta por el área de los pedales #2 ya se cambio el motor de los limpiabrisas #3 trae una alarma aftermarket el señor Carlos lara manager de ventas fue el que negocio con mi esposa y con migo la compra le dejamos una gmc sierra 2020 de trade donde perdimos el extra que nos ofreció porque solo jugo con los numero claro es su trabajo ganarle dinero al dealer y su comisión pero nos vieron la cara ahora la rav4 tiene mas de 3 semanas en el delaer de tracy y ya la mandaron a un body shop a reparar el seam sealer tenemos estrés y perdida de dinero en un carro que se supone que solo le harían los servicios cada 6 meses no compren ahi mejor vallan a otro dealer mi caso lo tiene según la corporación de toyota la ley limon pasa de ser nuevo a ser un carro reparado y dañado de fábrica muy mal por @toyota👎

Wouldn't honor a coupon, so we are going to SpeeDee oil change. We had scheduled an annual maintenence. We did this about 2 weeks ago. I get there and check in. While going through that process, I was told that the coupon had expired since I made the reservation. I said we would just do the rest and to skip the oil change. I was told they would bring the car back as that was the only thing scheduled. I was told they would do the oil change for $135. I was not happy and left. We had had really good ... Read More

Full review text opened.

Google - Dec 5, 2025

Wouldn't honor a coupon, so we are going to SpeeDee oil change. We had scheduled an annual maintenence. We did this about 2 weeks ago. I get there and check in. While going through that process, I was told that the coupon had expired since I made the reservation. I said we would just do the rest and to skip the oil change. I was told they would bring the car back as that was the only thing scheduled. I was told they would do the oil change for $135. I was not happy and left. We had had really good service last year, and we like building relationships. We still go to the BMW dealer in SF we have used since 2009 with our other car. After last year, I had hoped for such a relationship with Antioch Toyota... It seems Spee Dee oil change offers a much cheaper option than Antioch Toyota, and maybe they will value us more, so will go there. That is basically it. A call was made later saying I did not show up. I explained the situation, and the caller from Antioch Toyota seemed fine with my decision.

Nice service, nice car, love my new car. The bald man also was from where I am. Lol

Went there with a gear shift malfunction message they acted like it was their first rodeo and instead of installing a new battery charged me for a diagnostic I wished I’d went to Tracy Toyota they wouldn’t have treated me like that I won’t be going back to Antioch Toyota if I can help it!!!

Update: I talked to Jim Benham and they agreed to refund me for Stargard. He explained that usually they are up-front about Stargard when quoting over email and adjust their prices accordingly, and that my experience was an exception. Thanks so much! My overall experience was smooth and painless. The car was cleaned and ready to go when I got there, and I was in and out in under 2 hours. However, I was surprised to find $790 Stargard GPS anti-theft device and service in the final price. They didn't mention this until I was in the final steps of buying ... Read More

Full review text opened.

Google - Dec 2, 2025

Update: I talked to Jim Benham and they agreed to refund me for Stargard. He explained that usually they are up-front about Stargard when quoting over email and adjust their prices accordingly, and that my experience was an exception. Thanks so much! My overall experience was smooth and painless. The car was cleaned and ready to go when I got there, and I was in and out in under 2 hours. However, I was surprised to find $790 Stargard GPS anti-theft device and service in the final price. They didn't mention this until I was in the final steps of buying the car and said it was installed all their cars.

Passive aggressive sales rep and terrible security

Almost $60 dollars for a cabin air filter replacement.

My wife purchased this 2017 tundra that belonged to Antioch Toyota from the now closed Antioch Nissan next door all managed and or owned by Nokes corporation with OEM parts on a pro comp lift 9 inches of frame cut out to accommodate the 6 inch lift and denied any mods at the time of as- is purchase to the tune of $ 43,000 short time after ball joints failed went to the service department and attempted to purchase replacements after exhausting search at auto parts stores and not being available service department knew nothing of the history on service and maintenance on the truck ... Read More

Full review text opened.

Google - Sep 5, 2025

My wife purchased this 2017 tundra that belonged to Antioch Toyota from the now closed Antioch Nissan next door all managed and or owned by Nokes corporation with OEM parts on a pro comp lift 9 inches of frame cut out to accommodate the 6 inch lift and denied any mods at the time of as- is purchase to the tune of $ 43,000 short time after ball joints failed went to the service department and attempted to purchase replacements after exhausting search at auto parts stores and not being available service department knew nothing of the history on service and maintenance on the truck which was not true according to finance manager that worked for Nissan at the time helped of purchase and help us with financing his words were truck belonged to Toyota at time of purchase and was being sold at Nissan only certain replacement parts are available for the lift I've been running around trying to make contact for a resolution and no one knows anything - Shady business after being told by the finance manager that now works at Pittsburg All Star ford that the truck indeed belonged to Toyota at time of purchase and so far the only offer has been to pay off Travis finance $29,000 if she agrees to buy 2025 truck $53,000 which takes payment to $950 a month from $680 she currently pays for the broken one they knowingly sold her damaged - after contacting Toyota service department and being told there was only limited info on the truck and they could not print out any information of records I requested if she did have a $950 payment in her budget sure as heck wouldn't purchase anything from shady business so now she is paying for a truck that's not drive able and unsafe 😡doesn't solve anything just beware there is no honesty nor integrity in purchasing from any of these dealers in the Antioch auto mall someone knew exactly what they were doing shady business Nissan now closed down and salesman at Toyota basically told us as - is oh well and was only interested in sale of new truck and the commission to be made - I will seek legal action if it cost me out of pocket to pull the covers on whoever knowingly allowed this to happen and let carma take care of the rest

I had an appointment Tuesday Aug 12th at 1:15 for my Highlander to change spark plugs, the employee told me more than $1300, however other branch’s of Toyota not more than $450. I took my car and left.

Extremely hostile sales reps. I have purchased/financed many vehicles each one at a different dealership. By far, this one was the worst to the point that I aborted the process completely after I was confronted by a passive aggressive sales rep. Unless you want to pay thousands for miscellaneous add ons and want to deal with a poor customer service experience, please stay far away from here- they don’t reserve your business. I highly recommend the Walnut Creek Toyota dealership. They are extremely helpful and kind.

I went into this dealership to purchase a Vehicle, preapproved for financing. I only needed them to write up the sales and send it to my financial institute. The salesman ran my credit , when I told him not to, and then financed the sale when I told him I didn’t wanna finance with them because I already had Preapproved financing. They wouldn’t give me a better deal on the vehicle despite me having excellent credit score 800+. Then they refuse to allow me to return the vehicle because I declined to pay them $500 if I wanted to return it. ... Read More

Full review text opened.

Google - Jul 10, 2025

I went into this dealership to purchase a Vehicle, preapproved for financing. I only needed them to write up the sales and send it to my financial institute. The salesman ran my credit , when I told him not to, and then financed the sale when I told him I didn’t wanna finance with them because I already had Preapproved financing. They wouldn’t give me a better deal on the vehicle despite me having excellent credit score 800+. Then they refuse to allow me to return the vehicle because I declined to pay them $500 if I wanted to return it. At the end, they did what I ask from the beginning, sent the sales to my institution. Now I have a vehicle I won’t enjoy because I feel like I was handled all wrong. Unsatisfied customer Dorothy

Every time I come here (3 times now), they tell me it's an easy routine service, then call me with thousands of dollars worth of other repairs they found in an inspection. I believed the first two times, but 3 services in a row? Something is definitely fishy. One of the things they said they found on the most recent inspection was a missing lug nut? They didn't report a missing lug nut last time, or the time before that, and they have been the only people to work on my car since moving here, so basically they lost my ... Read More

Full review text opened.

Google - May 23, 2025

Every time I come here (3 times now), they tell me it's an easy routine service, then call me with thousands of dollars worth of other repairs they found in an inspection. I believed the first two times, but 3 services in a row? Something is definitely fishy. One of the things they said they found on the most recent inspection was a missing lug nut? They didn't report a missing lug nut last time, or the time before that, and they have been the only people to work on my car since moving here, so basically they lost my lug nut and tried to sell it back to me. They also take forever. I've been misquoted on my time of completion by at least an hour every time I've come here. One time my car was just sitting outside ready to be picked up and nobody told me for 45 minutes. My wife and I are a Toyota family. It's all we drive, and I'm never getting service here again, nor will we buy our next vehicle here like originally planned.

If I could leave no stars I would begin there. The outreach team for online inquiries are about the best service there is here. They are speedy and thorough with the information they provide in that regard. HOWEVER, after purchasing a vehicle, every service fell drastically short. I traded in my Toyota tundra 14 CrewMax for a beautiful Barcelona red Toyota Tundra 16 double cab. Laura, the sales associate made sure I got the asking price I wanted for my old tundra to get into the double cab. However, after I signed all of the paperwork and drove the truck home, i ... Read More

Full review text opened.

Google - May 17, 2025

If I could leave no stars I would begin there. The outreach team for online inquiries are about the best service there is here. They are speedy and thorough with the information they provide in that regard. HOWEVER, after purchasing a vehicle, every service fell drastically short. I traded in my Toyota tundra 14 CrewMax for a beautiful Barcelona red Toyota Tundra 16 double cab. Laura, the sales associate made sure I got the asking price I wanted for my old tundra to get into the double cab. However, after I signed all of the paperwork and drove the truck home, i discovered the front bumper was not properly attached to the grill, the clips did not align making the front of the grill a liability as it was flopping and dislodged. I messaged the next day and did not ask but informed them I would be bringing the vehicle back in the next day for correction. Long story short, I am currently sitting in the same dealership over a month later, having had to bring this truck back x3 as the first two times they did not properly attach. I live an hour away from the dealership, it is not a close distance so it's quite the inconvenience to have to come back a multitude of times. The irritation does not end there, when I had signed paperwork, Gio, the finance advisor had informed me the vehicle came with a pre-installed tracking system called Stargard, as well as Gap. I did not opt for these added features, I was told they were installed and could not come off. I never received a welcome email from stargard to access said install, I called Gio x3-4 times and left multiple vms in hopes he could provide that info as I was told by other members of the dealership it would need to be provided by him. Gio never returned my calls, nor did I get an email. I spoke to another finance officer to who told me, Gap was not mandatory on a vehicle and could be removed, same as stargard. Gio, the finance officer lied when we signed paperwork and I was given incorrect information. When I brought my vehicle back the second time for a fix, I had also searched out Gio for information and he snidely told me that my credit union had declined my loan, asking me why? How was I to know? But the tone and attitude he had was far from professional. Fast forward to today, as I sit here waiting for the new grill and clips to be attached to my truck, I asked if Gio was here. Gio acted as If I did not know what I was talking about, when I informed him, I had attempted to get ahold of him, but he never responded, which was why I was now standing in his office. The incompetence and lack of customer service from this dealership is beyond me. Each time I had brought my truck back for a fix, I had to leave it here, taking a rental, no one ever called me for updates, I had to continuously call and hound and get the information. The guys kept acting like it was some great service that the dealership would take care of the fix, I informed them I had purchases a 31k dealership from them, it was the right thing to do. Vehicle purchases in a time of inflation are a big deal, take your money to another Toyota dealership if you want good customer service because it's not here. Thanks for your time.

If I could leave no stars I would begin there. The outreach team for online inquiries are about the best service there is here. They are speedy and thorough with the information they provide in that regard. HOWEVER, after purchasing a vehicle, every service fell drastically short. I traded in my Toyota tundra 14 CrewMax for a beautiful Barcelona red Toyota Tundra 16 double cab. Laura, the sales associate made sure I got the asking price I wanted for my old tundra to get into the double cab. However, after I signed all of the paperwork and drove the truck home, i ... Read More

Full review text opened.

DealerRater - May 17, 2025

If I could leave no stars I would begin there. The outreach team for online inquiries are about the best service there is here. They are speedy and thorough with the information they provide in that regard. HOWEVER, after purchasing a vehicle, every service fell drastically short. I traded in my Toyota tundra 14 CrewMax for a beautiful Barcelona red Toyota Tundra 16 double cab. Laura, the sales associate made sure I got the asking price I wanted for my old tundra to get into the double cab. However, after I signed all of the paperwork and drove the truck home, i discovered the front bumper was not properly attached to the grill, the clips did not align making the front of the grill a liability as it was flopping and dislodged. I messaged the next day and did not ask but informed them I would be bringing the vehicle back in the next day for correction. Long story short, I am currently sitting in the same dealership over a month later, having had to bring this truck back x3 as the first two times they did not properly attach. I live an hour away from the dealership, it is not a close distance so it's quite the inconvenience to have to come back a multitude of times. The irritation does not end there, when I had signed paperwork, Gio, the finance advisor had informed me the vehicle came with a pre-installed tracking system called Stargard, as well as Gap. I did not opt for these added features, I was told they were installed and could not come off. I never received a welcome email from stargard to access said install, I called Gio x3-4 times and left multiple vms in hopes he could provide that info as I was told by other members of the dealership it would need to be provided by him. Gio never returned my calls, nor did I get an email. I spoke to another finance officer to who told me, Gap was not mandatory on a vehicle and could be removed, same as stargard. Gio, the finance officer lied when we signed paperwork and I was given incorrect information. When I brought my vehicle back the second time for a fix, I had also searched out Gio for information and he snidely told me that my credit union had declined my loan, asking me why? How was I to know? But the tone and attitude he had was far from professional. Fast forward to today, as I sit here waiting for the new grill and clips to be attached to my truck, I asked if Gio was here. Gio acted as If I did not know what I was talking about, when I informed him, I had attempted to get ahold of him, but he never responded, which was why I was now standing in his office. The incompetence and lack of customer service from this dealership is beyond me. Each time I had brought my truck back for a fix, I had to leave it here, taking a rental, no one ever called me for updates, I had to continuously call and hound and get the information. The guys kept acting like it was some great service that the dealership would take care of the fix, I informed them I had purchased a 31k dealership from them, it was the right thing to do. Vehicle purchases in a time of inflation are a big deal, take your money to another Toyota dealership if you want good customer service because it's not here. Thanks for your time.

Read at DealerRater

“ Frank” was the worst sales man, he completely disregarded all our needs and request. Lied about the contract and the sales price. Has not responded back at all, he totally took advantage of first time car buyers as a family. He scammed a new family for his own interests. I’ve never met a salesperson like him. Don’t go to this dealer unless you want to get ripped off for the next few years!!!! This dealer completely ruined any future car shopping experiences.

I don’t normally review businesses from whom I don’t purchase anything, but this dealership was so off putting, I thought I would warn others. Now that I see their overall rating, and have read other reviews, that number makes sense. We’re looking for a Signia. The salesman texted me the quote and then proceeded to say that I could reserve it for a NON refundable fee of $100, and then quoted the price. He then went on to say, “this is before tax, registration, paint protection, and $3,000 market adjustment.” So, you won’t give me my money back ... Read More

Full review text opened.

Google - Apr 6, 2025

I don’t normally review businesses from whom I don’t purchase anything, but this dealership was so off putting, I thought I would warn others. Now that I see their overall rating, and have read other reviews, that number makes sense. We’re looking for a Signia. The salesman texted me the quote and then proceeded to say that I could reserve it for a NON refundable fee of $100, and then quoted the price. He then went on to say, “this is before tax, registration, paint protection, and $3,000 market adjustment.” So, you won’t give me my money back if we decide (when the car finally gets on the lot) that we don’t like it, my 6’7 husband doesn’t fit in it, etc, but you’re willing to take advantage of the supply and demand and the economy right now, and gouge me $3k because you say there’s more buyers than cars. If that’s the case then why couldn’t I get my deposit back if the car wasn’t what we wanted or we couldn’t strike a deal. BTW, talking to at least six other dealers looking at this car, it one charged a non refundable deposit (they were all willing to return), and NOT one was going to charge the pocket lining fee-I mean market adjustment fee. PLUS they were forcing me to get the paint protection/PPF (that is only guaranteed for 36 months, but by all industry standards should have a lifetime warranty on it), that is not worth the money in the first place and damages the finish of the car in no time. Sure, it’s great for scratches, but go online and see what happens to your car when small pebbles get through the film, or even worse, what the acidity of bugs do to it! Professional retailers have now refused to even install this stuff because car owners often have to spend thousands of dollars to fix the paint job this stuff was supposed to protect! Umm, no thank you, not interested in working with a dealership that isn’t interested at all in the customer’s best interest…not even a little. Glad I found out before it was too late. Before you purchase from them, do some research on the car you’re purchasing, and ESPECIALLY on their “paint protection”.

Had a good buying experience with Luis, he was friendly and overall a great sales representative. For us everything went downhill when we took our new vehicle to get leather seats. When we got our car back, we did not like how slopy their work was, the seats looked 100% better with the other seats. We took our lost since this was our decision to change them, even though we hate the results. The problem for us is that when we got our vehicle back, the all weather mats and the soft roll bed cover were missing. As soon as we ... Read More

Full review text opened.

Google - Feb 21, 2025

Had a good buying experience with Luis, he was friendly and overall a great sales representative. For us everything went downhill when we took our new vehicle to get leather seats. When we got our car back, we did not like how slopy their work was, the seats looked 100% better with the other seats. We took our lost since this was our decision to change them, even though we hate the results. The problem for us is that when we got our vehicle back, the all weather mats and the soft roll bed cover were missing. As soon as we realized this, we started calling Toyota and nobody was taking accountability for the stolen items, they sent us to every department trying to figure out how to get our stuff back. When we got tired from going to one department to another my husband finally was able to go in person and Luis took him to the service department where they told us we would be getting a call back. Today we spoke to the head of the service department and he had a very condescending attitude towards us, as we requested someone that spoke Spanish. He transferred us to a lady who did not speak Spanish and when she couldn't help us anymore transferred us to him again. He got super mad at the fact that I said that my items were STOLEN, and said he was not going to help me because I called their dishonesty. We are beyond frustrated because we are very busy people, and we are having to go around trying to get our stuff back, to what he said that we should have taken everything out of car before we took it in, my question is: who removes their car mats, and accessories that come with the car when you take your car to get services?? He refused to help, mind you we have been trying to get this resolve for over a month, with nobody taking accountability or us getting our things back! Again, we are beyond frustrated, the stolen items were brand new, we didn't even had the chance to use them and hate the customer service we have received when we are paying for an $70,000-$80,000 vehicle!

Supper upset and disappointed, was given a price to fix a couple things was told the price of the parts( including labor ) but i was Never mentioned that labor was that much until i got my reciept and seen it was only 200 for parts and $800 in labor. NEVER DOING THIS AGAIN let this be a lesson learned. I Asked her CLEAR questions and she practically lied stating the price of the parts were that much but in reality it was that much because of labor.

This is your sign to look at another dealership. They do not care about helping you unless you pay extra $$$. I brought my car in after hitting a nasty pothole, told the service guys to specifically look towards my struts or bearing in which they prompted to charge me $200 for an inspection. I was quoted a repair to replace my strut. After taking multiple consultations, I brought my car to a local auto repair shop, and as it turns out my struts aren't even damaged.

Sales Person Named : adele cara First of all YOU DO NOT YELL AT A PERSON TRYING TO BUY A CAR. That is disrespectful and unprofessional. Why would I TRUST YOU to buy a car if you ARE yelling trying to push me to get a car. YOU NEED TO BE FIRED.

I reached out to the location today where I purchased my vehicle from as I have been calling corporate since August & have not received any help in return for LOST PAYMENTS 2 times now money I have paid on the online system has come up missing, not applied to bill, not applied to principal no one can tell me where it went BUT my bank statement…. RICHARD in finance was very rude & unprofessional I told him what was going on & his first response was “well maybe if you refinance your car that would help the situation” I then ... Read More

Full review text opened.

Google - Dec 19, 2024

I reached out to the location today where I purchased my vehicle from as I have been calling corporate since August & have not received any help in return for LOST PAYMENTS 2 times now money I have paid on the online system has come up missing, not applied to bill, not applied to principal no one can tell me where it went BUT my bank statement…. RICHARD in finance was very rude & unprofessional I told him what was going on & his first response was “well maybe if you refinance your car that would help the situation” I then asked how refinancing would help TOYOTA FINANCIAL loosing payments?…. He just kept on trying to sell me a new finance plan Vs get the finance company to understand they have an annoyed customer by sending an email or something. He claims he can not speak to any finance company or even inform them they have a customer complaint walking through the door. He just kept on with refinancing refinancing refinancing, I asked him how he could talk to a finance company about a refinance BUT can not speak to them about an issue he had no answer. I am more then fed up with the way the new staff has been over the years this type of treatment is exactly why I service my car at OTHER locations then the origianl one I bought it from then new staff has no respect just money money money….

Charges $800 to replace a freaking battery ridiculous. I was not there. Would never paid that. It was 500 for the labor for what? Lol. Total rip off

The most lazy customer service and worst dealership in the state! They make appointments with people and leave them at the dealership waiting around for 2 1/2 hours with no answers on a 10 minute procedure. Also Toyota factory paint job will peel in about three years and they don’t make good on their warranty! I put zero stars if there was an option, these people ought to be ashamed of themselves.

Took my car to get the ac fixed, 5 days later and $2600 dollars later my ac still isn't fixed and now I have to buy a new part. I felt like they fixed a part that didn't need to be fixed.

Very disappointed with this dealer. I will never be back to a toyota dealer. They have some very incompetent employees. I bought a 2022 toyota tacoma and had a bad battery which leaked acid. The paint where the acid leaked on was eaten by the acid. They don't want to fix it.

Went there to trade in my truck for another vehicle and associate that worked there forgot his name but he told me that we had a accident on the truck and when I said there’s no way cause nobody reported it. He said he seen it on Carfax so I downloaded Carfax and there is no accident very dishonest company. I mean employees at this company.

Read at DealerRater

If only they’d stop hounding me with dumb attempts to get my vehicle using fake email letters etc. To quote John Stewart: How dumb IS you??

Terrible service made me wait two hours for my car and told me they couldn’t do my service since my car was “too low”. My car is not slammed at all just lowered roughly 2 inches. Wasted my time and ruined my day.

I did the engine light check here, and they gave me the advice that I should go back and drive for one week. If the engine light is on Again, I should go back and change the Charcoal Canister, and I have to pay the cost by myself. They also told me that I was not covered by the warranty, which seems to blame the fault on my not refueling correctly. However, my car is only 2 years and 4 months old and has only driven 20,400 miles. I checked the owner's warranty manual and found that charcoal Canister is covered by ... Read More

Full review text opened.

Google - May 3, 2024

I did the engine light check here, and they gave me the advice that I should go back and drive for one week. If the engine light is on Again, I should go back and change the Charcoal Canister, and I have to pay the cost by myself. They also told me that I was not covered by the warranty, which seems to blame the fault on my not refueling correctly. However, my car is only 2 years and 4 months old and has only driven 20,400 miles. I checked the owner's warranty manual and found that charcoal Canister is covered by the warranty. They did not comply with Toyota's warranty policy. This result is difficult for me to accept, and I feel that there is no security at Toyota.

No window sticker or pricing on their website. Didn’t even bother calling, huge red flag!

Went to buy a new car and found out the dealers marks up their cars thousands of dollars! Stockton Toyota doesn’t mark up a penny. Go to Stockton and save thousands!

Called the have a service performed. They said sure, schedule an appt. Scheduled an appt for same day. Drove all the way in for appt and then Carlos in service said they couldn't do it. Lame dealer. Either tell me before I drive in, or do the service you said you'd do!

I recently bought Toyota Corolla 2024 from this dealer which I have been buying my cars from. The dealer gave me a big surprised this timeabout not telling me about the car already installed Safeguard tracking device. I was not quote the price before I decided to buy the car$495. When I went to financial office to pay for the car, I was forced to buy this device. I had no choice but signed the paper forvthis device as the man told me to. Now I'm waiting for safeguatd tech to come to "activate the device, the appointments time ... Read More

Full review text opened.

Google - Feb 2, 2024

I recently bought Toyota Corolla 2024 from this dealer which I have been buying my cars from. The dealer gave me a big surprised this timeabout not telling me about the car already installed Safeguard tracking device. I was not quote the price before I decided to buy the car$495. When I went to financial office to pay for the car, I was forced to buy this device. I had no choice but signed the paper forvthis device as the man told me to. Now I'm waiting for safeguatd tech to come to "activate the device, the appointments time is 0840. The technician has not arrived yet . I have been waiting for almost an hour. Both are bad experiences with Antioch Toyota and startguardservice!!

Took my Highlander to a new mechanical after brining it here for years.. new mechanic couldn't take off oil filter housing because last mechanic (someone at this location) tightened it entirely too tight. It had to be broken off!! Now I have to replace it for $100.. avoid this location. The mechanics here will play you

Giancarlo Horna, Anne Benham both shown me the car and demonstrate how the car basic function and new features. Test drive, car delivery and notification are all first grade! Giancarlo even help to give me a ride from home to the dealer to pick up the new RAV4 Hybrid and setup the Toyota App on my iPhone in the car so I can monitor the car, turn on off the car via phone and car tracking feature. great. Good service!

Read at DealerRater

Update: It’s been a couple of months since they promised they would reach out to me. It didn’t happened. No one from the dealership tried to reach out to me. This is a warning to you. Don’t bring your vehicle here for anything other then fluids check and tire rotation, because based on my experience, these Toyota technicians is the only they are capable of doing. I took my car to Auto Diagnostics and Repair Shop down the street from them, and it took them one hour to find out the problem: the ECU. The Toyota technicians ... Read More

Full review text opened.

Google - Jan 3, 2024

Update: It’s been a couple of months since they promised they would reach out to me. It didn’t happened. No one from the dealership tried to reach out to me. This is a warning to you. Don’t bring your vehicle here for anything other then fluids check and tire rotation, because based on my experience, these Toyota technicians is the only they are capable of doing. I took my car to Auto Diagnostics and Repair Shop down the street from them, and it took them one hour to find out the problem: the ECU. The Toyota technicians were trying to replace the engine to solve the problem 😂😂😂 They couldn’t fix my highlander. Went in there with to check engine codes, and left the place with the same two engine codes minus $1,300🤬They were just throwing parts at it. At the end they said they had an idea about what could be the problem, but they would have to drop the engine, and I would have to pay $10k🤬 I walked out of there with my two check engine lights and minus $1300. Update: I took my 2015 highlander to Auto Diagnostic Repair on 10th street and took them an hour to determine the problem was the ECU . They replaced it and my car is working like new!!!! It’s nice to see mechanics thinking outside the box and not just following a cookbook recipe. I’m still waiting for the call from the service manager as it’s stated below. I know it is all lip service, and just mere propaganda.

I brought my highlander to them with two engine codes: p0020 & p0022. I tried to fix the issue myself by doing an oil change and cleaning and checking the electrical current of the vvt solenoids. Even though the vvt solenoids were within specs they changed them because one was a bit loosed. They erased the codes, handed me a 900$ bill and sent me home. The codes came back the next day and took it back to them. This time they said they were going to check under the valve cover . They called to tell me they thought the problem ... Read More

Full review text opened.

Google - Jan 3, 2024

I brought my highlander to them with two engine codes: p0020 & p0022. I tried to fix the issue myself by doing an oil change and cleaning and checking the electrical current of the vvt solenoids. Even though the vvt solenoids were within specs they changed them because one was a bit loosed. They erased the codes, handed me a 900$ bill and sent me home. The codes came back the next day and took it back to them. This time they said they were going to check under the valve cover . They called to tell me they thought the problem was with the timing phasers and in order to fix the problem they would need to drop the engine and everything would cost me 10k!!! I said no and went to pickup my car but they still charged me 390$. I walked out of there with a $1,300 bill and to engine codes!! These guys were just guessing and throwing parts in it. According to them, they were just following their manual. 🤬

I visited Antioch Toyota the morning of 12/26 with the intention of purchasing a 2024 Toyota Corolla or Camry. Robert in sales seemed nice at first. He was very personable and we test drove a Corolla SE and a Camry LE. I noticed during the Camry test drive that his true colors started to show. He asked me about down payment and what I was looking to pay a month. I told him I could put down $7,000 and was hoping for a monthly range of $200-$300 (like my 2018 Corolla purchase). To that he replied with “Oh no. That’s not gonna happen. ... Read More

Full review text opened.

Google - Dec 28, 2023

I visited Antioch Toyota the morning of 12/26 with the intention of purchasing a 2024 Toyota Corolla or Camry. Robert in sales seemed nice at first. He was very personable and we test drove a Corolla SE and a Camry LE. I noticed during the Camry test drive that his true colors started to show. He asked me about down payment and what I was looking to pay a month. I told him I could put down $7,000 and was hoping for a monthly range of $200-$300 (like my 2018 Corolla purchase). To that he replied with “Oh no. That’s not gonna happen. Your monthly will be no less than $600.” I get it. They start off high and you have to work your way down but this was just the beginning. He was impatient with me trying to carefully park the vehicle back into place. He then told me of the only way I would get close to $300 when comparing me to another customer. He said a guy came in to buy a truck and put down $25,000 to get a monthly payment of $300. We started walking back to the building when I told him “You know what? I don’t want to waste any of your time if you can’t go lower than $600 a month. You can give me your business card and I’ll check out other places.” To this he replied with “You can go across the street, over to Nissan, Honda, they’re all gonna tell you the same thing.” He didn’t even give me his card or anything. Just shook my hand and we went out separate ways. I have purchased 4 Toyota Corollas here over the years (a 1999, 2009, 2013, and 2018) and have salesmen who have been more flexible and willing to negotiate. I also have a credit score of 787. After this experience, maybe I’ll start buying my cars from Concord, Tracy, or any other Toyota dealer other than Antioch.

Nah. I wouldn’t go here for services. Takes too long even if you have an appointment made. I called and asked for updates and I think that when they started on my car. Ridiculous. Absolutely waste of time.

Terrible communication. I called recently to schedule my first appointment for my 2023 Toyota Prius routine maintenance, one of the service staff picked up. I try to schedule an appointment only to have it completely disregarded, even listing the wrong day. I called the 2nd time and the appointment was not even scheduled, though one of the other staff ended up actually scheduling it for me as per the confirmation through a text message. It took 2 attempts to schedule a quick first maintenance appointment listing. Also had a rude experience, not long after I bought my car from this dealership back ... Read More

Full review text opened.

Google - Dec 1, 2023

Terrible communication. I called recently to schedule my first appointment for my 2023 Toyota Prius routine maintenance, one of the service staff picked up. I try to schedule an appointment only to have it completely disregarded, even listing the wrong day. I called the 2nd time and the appointment was not even scheduled, though one of the other staff ended up actually scheduling it for me as per the confirmation through a text message. It took 2 attempts to schedule a quick first maintenance appointment listing. Also had a rude experience, not long after I bought my car from this dealership back in August, with how they seem to not want to help if you even say anything that may try to put them in the limelight for any car malfunctions. I had a car accident and I was trying to explain the situation. I was not trying to deflect responsibility at all, but all they heard was "I'm trying to put the blame on them." Not really focused on customer experience, more focused on pumping out sales.

Antioch Toyota had the 2024 Toyota Corolla SE Hatch in Inferno color in stock. I received the best price in the region and their trade-in offer was generous. I highly recommend this dealership, my sales associate, Laura Benham and their finance guy, Richard. They didn't bend me around a post on the negotiations and respected my time. I'll definitely be back when I need service. James Plotkin, North Highlands, CA

Read at DealerRater

They probably flagged my review and it got deleted. I traded 2 of my cars for a Prius 2022 back in June 2023 (Biggest mistake). Richard Quader said he will take care of it. Now my balance from my previous lender went up because they never mentioned that the car I traded wouldn’t be “paid off”. Now I have to deal with it and it affects my credit score. Trust that this dealer will not disclose vital information to you. Especially if you trade in a car and if you still have a balance, they won’t fully pay the car and ... Read More

Full review text opened.

Google - Nov 6, 2023

They probably flagged my review and it got deleted. I traded 2 of my cars for a Prius 2022 back in June 2023 (Biggest mistake). Richard Quader said he will take care of it. Now my balance from my previous lender went up because they never mentioned that the car I traded wouldn’t be “paid off”. Now I have to deal with it and it affects my credit score. Trust that this dealer will not disclose vital information to you. Especially if you trade in a car and if you still have a balance, they won’t fully pay the car and you’d have to take care of the balance.

My greatest regret in life is that I came here. I just swapped in two cars for a Prius Prime 2022, which isn't worth it, and put down $2,000. I still owe the other dealership (from which I traded the second car) money. Richard Quader, the finance manager, told me he would take care of it when I went to his office. I bought the Prius on June 16, 23, so it has been four months. Even though I've been phoning and getting no response, Richard Quader personally told me he would take care of issue when I visited the dealership. Now ... Read More

Full review text opened.

Google - Oct 27, 2023

My greatest regret in life is that I came here. I just swapped in two cars for a Prius Prime 2022, which isn't worth it, and put down $2,000. I still owe the other dealership (from which I traded the second car) money. Richard Quader, the finance manager, told me he would take care of it when I went to his office. I bought the Prius on June 16, 23, so it has been four months. Even though I've been phoning and getting no response, Richard Quader personally told me he would take care of issue when I visited the dealership. Now that it's October 27, 23 and months has passed, I still owe the other dealership money. Furthermore, you should not trust Frank (also known as Mohamed Faeizi); he will tell you anything to trick you of your money. The fact that my $2000 remaining debt for the previous car was added to the cost of this Prius Prime 2022—my bill ended up reaching $59k with various extra fees—was not disclosed by him or Richard. Please read at your own pace; unlike most dealers, do not feel pressured to finish quickly. Update: October 28, 2023 Since I am unable to react to your post, I would want to address the owner who replied: I have been contacting your dealership for months, and every time I leave a message, I never get a response. I'm sorry, but if I could go back in time and tell myself not to trust your dealership, I would. You may search your system for LAUREN OCAMPO, and Richard Quader ought to be familiar with the person I'm referring about. Thank you.